Privacy policy

This Privacy Policy explains how Stornfield ("we", "our", or "us") collects, uses, and shares your personal information when you use our website https://stornfield.co.uk (the "Site") or our services (the "Services"). By using our Services, you agree to the practices described below. We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information Collected

We collect various categories of personal information, including:

  • Data provided by you: Name, address, email, telephone number, payment details, order history, preferences, messages via customer service, and entries into promotions.
  • Data collected automatically: IP address, browser type, device information, pages viewed, duration of visit, and interactions on the Site.
  • Data from third parties: Service providers such as Shopify, payment processors, and delivery partners.

2. Use of Your Data

Your personal data is used to:

  • Process and dispatch your orders and manage payments.
  • Provide customer support (handling returns, enquiries, and claims).
  • Improve our products, services, and website performance.
  • Send you offers, newsletters, and marketing communications (where you have provided explicit consent).
  • Comply with our legal and regulatory obligations.

3. Sharing Your Data

We share your data only in the following necessary circumstances:

  • Service Providers: Partners who assist with payment processing, logistics/shipping, hosting, and technical maintenance.
  • Legal Requirements: Public authorities or law enforcement where required by law.

We do not sell or rent your personal data to third parties for marketing purposes.

4. Cookies and Tracking Technologies

We use cookies to analyse site traffic, personalise your experience, and serve targeted advertisements. You can manage your cookie preferences through your browser settings; however, disabling cookies may limit certain Site functionalities. A cookie consent banner will appear during your first visit to obtain your permission.

5. Your Rights

Under UK data protection law, you have specific rights regarding your information:

  • Right of access: To request a copy of the data we hold about you.
  • Right to rectification: To correct inaccurate or incomplete data.
  • Right to erasure: Also known as the "right to be forgotten."
  • Right to restriction: To limit how we process your data.
  • Right to object: To stop processing for specific purposes (like marketing).
  • Right to data portability: To receive your data in a structured format.
  • Right to withdraw consent: Where processing is based on your permission.

To exercise these rights, please contact us at support@stornfield.co.uk. We may require proof of identity to process your request securely. We aim to respond within one month.

6. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

7. Security and Retention

We implement appropriate technical and organisational measures to protect your data from unauthorised access or loss. Your data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.

For any inquiries, please contact us at:

Email: support@stornfield.co.uk

Business Hours:
Monday – Friday: 8:00 AM – 6:00 PM GMT
Saturday – Sunday: Closed
Public Holidays: Closed

We will respond to your inquiry within 12 to 24 hours of receipt, Monday to Friday (excluding public holidays).